CoachAn off-channel communication is a business communication on a channel the firm does not capture — a personal phone, a consumer messaging application — and is therefore missing from its archive.
| lexicon | messages flagged | pointers found (of 25) | conversations (of 40) |
|---|---|---|---|
| broad (single words) | 464 | 10 | 10 |
| narrow (phrases) | 10 | 10 | 10 |