CoachA service owner is the named team, with a named lead, accountable for a service’s correctness, changes, on-call and retirement. The bus factor of a service is the number of people who can operate and change it; the bus factor of an organisation is the smallest over its services: the number of departures that would leave some service with no one who understands it.
Quantitative Finance · Glossary
What is Service owner, bus factor?
Also known as: service owner · bus factor