CoachA service-level agreement (SLA) is the part of a supply contract that states the performance the provider commits to (availability, latency, repair time), how it is measured, and what the provider owes when it fails. A service credit is what it owes: usually a percentage of the month’s charges for the failed service, credited against future bills.
Quantitative Finance · Glossário
O que é Service-level agreement, service credit?
Também chamado de: service-level agreement · service credit